GCP-PMLE · Drill mode

You are an ML engineer in the contact center of a l arge enterprise. You need to build a sentiment anal ysis tool that predicts customer sentiment from recorded phon e conversations. You need to identify the best appr oach to building a model while ensuring that the gender, ag e, and cultural differences of the customers who ca lled the contact center do not impact any stage of the model development pipeline and results. What should you do?

• AA. Extract sentiment directly from the voice recordi ngs
• BB. Convert the speech to text and build a model base d on the words
• CC. Convert the speech to text and extract sentiments based on the sentences
• DD. Convert the speech to text and extract sentiment using syntactical analysis