C1000-185 · Drill mode

A business wants to deploy a customer service chatbot using IBM watsonx, integrated with multiple back-end systems including ERP, CRM, and a payment gateway. To manage this complex integration, the chatbot should dynamically switch between these systems based on the customer's intent. Which architecture best supports this requirement while ensuring scalability and minimal orchestration overhead?

• AA. Set up IBM watsonx to queue customer interactions and process them sequentially using a single system at a time.
• BB. Use synchronous REST APIs for all back-end systems, relying on watsonx's built-in intent recognition to manage API routing.
• CC. Utilize IBM watsonx's API orchestration layer to dynamically route requests to the correct system based on intent analysis.
• DD. Implement a monolithic architecture where all system interactions are handled within a single service.